Lessons Learned From Previous Employment by Adam Shand

Santa Cruz Beach Boardwalk – Concession Operator (1988-1989)

• Loyalty is only ever earned.
• Treating people like children, makes them act like children.
• Punishing people for making mistakes, makes them hide their mistakes.
• When you aren't allowed to sit, your feet hurt at the end of the day.
• Lycra flatters no one.

Dunedin Montessori – Janitor (1991-1993)

• It's easy to be lazy.
• The ability to manage your own working hours is invaluable.
• Having a job you can do stoned isn't a pinnacle of achievement.

Earthlight Communications – Owner (1993-1997)

• Superb customer service will earn customer loyalty, but few will pay extra for it.
• Growing a small business into a large business requires taking enormous risks.
• Small, tight-knit teams are vastly more effective than large ones.
• Good judgement under pressure is a learned skill.
• It's harder to teach social skills than technical skills.

Internet Alaska – Team Lead (1997-2000)

• Working so hard that you don't sleep, doesn't make anything better.
• When the owners of the company can't work together … run far away.
• When a company succeeds, there comes a time when the founders must delegate many of their previous responsibilities. Letting this moment slide by unnoticed, can be fatal.
• It doesn't matter how good your reputation or product is if you can't bill effectively.
• A great manager can make all the difference.
• Surviving the loss of a key person is never as hard as you think it will be.
• A good manager puts their team's needs before their own and shelters their team from the pressures above.
• Sometimes managing your friends really sucks.
• Threatening to do the ridiculous will sometimes get things done.

Metstream – Principal Engineer (2000-2001)

• Experienced businessmen can be worth their weight in gold.
• There is an art to being pushy.
• Big dreams take big balls.
• It doesn't matter how awesome your technology stack is if your ROI is longer than your hardware replacement cycle.

Pixelworks – Systems Administrator (2001-2003)

• The one thing that managers hate, more than anything else, is being surprised.
• Working in a cost centre means that you, and your job, are (at best) the second priority.
• In a support role, your primary job isn't to do your job well. Your job is to maximise other people's ability to do their job well.
• Engineers don't like being wrong.
• If people don't understand what you do, and why it's important, you will not be rewarded.
• Being conscientious and staying focused gets much more done than being smart.
• It's possible to become accustomed to anything. Make bloody sure you're aware of what you've become accustomed to.

Personal Telco – President (2000-2003)

• More than any other single thing, being successful means not giving up.
• Everything takes longer than you expect. Lots longer.
• In a volunteer based nonprofit, people don't have the shared goal of making money. Instead, each contributor has their own personal agenda which motivates their participation.
• Dreaming big is more fun and less work than doing big.
• Process matters. How you get there will affect not only the end result, but how people feel about the end result.
• Email is guaranteed to evoke the worst possible response from someone, especially during conflict.
• Nothing is as refreshing to the soul as an unexpected act of generosity.
• In a leadership role, it is sometimes more important to have an opinion, than to have the correct opinion.

Weta Digital – Operations Manager (2003-2009)

• Glamour is only visible from a distance.
• If you avoid potential confrontation, you sabotage your ability to improve anything.
• Unless you ask for it, chances are nobody knows you need it.
• Most people are incredibly generous when asked directly for help.
• If you protect people too much, they will not learn the consequences of their actions.
• Every company is held together by the supreme efforts of certain key people.
• Effective communication is the largest challenge that every business faces.
• Curiosity is the most important trait to look for in interviews.
• Always assume that anything put in writing will end up on the public record.
• You will be remembered as much for how you leave as for what you accomplished.

Network Appliance – Sales Engineer (2006-2007)

• Expect giggles the first time people see you in a suit.
• Meeting workmates face to face is an absolute requirement.
• The primary job of salesmen is to navigate their own companies' bureaucracy on behalf of their customers.
• Travelling for work can in fact get old.
• Never try to out drink a salesman.